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GLDN

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  • Solid Gold vs. Gold-Fill vs. Gold-Plated

    When it comes to deciding what type of gold you want for your piece, it really comes down to two main factors: how much you want to spend, and how long you want your piece to last. Solid gold piece...

  • What do I do if my piece is tarnished or breaks?

    Though lots of love and care goes into our jewelry to make sure it’s built to last, we know accidents happen—and for that reason, we’re happy to fix or replace any and all of our pieces for you. If...

  • Tips for Sending Pieces Back

    ** If you haven't already been in direct contact with our GLDN Care Team, make sure you go through our Self-Service Repair, Return, Exchange Portal to get us up to date information before sending b...

  • What metals do you offer?

    The ability to choose your metal is (literally) the foundation of our personalized jewelry. We offer four different metals to choose from; what metal is best for you and your piece is entirely up t...

  • How do I clean my jewelry and how often should I clean it?

    Regardless of your lifestyle and how careful you are with your jewelry, it does need to be cleaned. With some simple daily maintenance and an occasional deep clean, your piece can retain its vibran...

  • International Shipping and Customs Policy

    We are able to ship worldwide, but please review your country’s customs and duty policies prior to purchasing, as we are not liable for any fees or taxes your package may be subject to upon crossin...

  • Can my jewelry get wet?

    In general, fresh water (such as from rain, a river or a lake) will not harm your piece, as none of the metals we use rust and water won’t cause them to tarnish. (Do make sure to dry any piece off ...

  • When will my order arrive?

    Our production times are longer than normal as we take extra precautions to make sure our Makers are safe and healthy. Our arrival times were last updated on August 26th. We’ve created this table a...

  • Will my piece tarnish?

    How susceptible your piece is to tarnishing depends on what it’s made out of. General advice about jewelry care can be found here.   Gold-Fill: Though gold-fill can naturally tarnish over time, it...

  • What if my piece doesn't fit?

    If your piece isn't fitting perfectly, simply ship your piece back to us within 90 days of delivery and we will resize it free of charge. To resize your piece, simply fill out THIS FORM, send your ...