GLDN Admin

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  • Can I personalize both sides of my piece?

      Many of our pieces are able to be stamped on both sides of the piece, or backstamped.  Each of our pieces are hand-stamped with care, but slight scuffing may occur on the reverse side with two-s...

  • Shipping and production times

    Since each and every piece we sell is handmade to order just for you, production time can vary from piece to piece. Click here to see our current estimated delivery times.        

  • What items can I return and how do I return them?

    We’re happy to accept returns for any and all of our pieces within 30 days of delivery. To return your piece and receive a refund, all you need to do is fill out THIS FORM and send your item back t...

  • Will you replace lost pieces?

    We’re more than happy to replace lost jewelry for you at a discounted price, within a year of purchase. Just fill out THIS FORM to get this process started.  If your piece was lost in transit, let ...

  • What do I do if my piece is tarnished or breaks?

    Though lots of love and care goes into our jewelry to make sure it’s built to last, we know accidents happen—and for that reason, we’re happy to fix or replace any and all of our pieces for you. If...

  • What if my piece doesn't fit?

    If your piece isn't fitting perfectly, simply ship your piece back to us within 90 days of delivery and we will resize it free of charge. To resize your piece, simply fill out THIS FORM, send your ...

  • What can I exchange and how can I exchange it?

    We are happy to accept exchanges for any and all of our jewelry (yes–even personalized pieces!) within 90 days of delivery. To start this process, simply fill out THIS FORM, send your piece back to...

  • How long will it take to process my refund?

    Once your package has been received and your refund has been issued, our Care Team will alert you via email. After that, it can take up to three business days for your refund to be reflected on you...

  • Tips for Sending Pieces Back

    We’re sorry if your piece didn’t turn out exactly the way you’d hoped—but the least we can do is make shipping it back to us as easy as possible. Below, you will find some helpful tips for making s...

  • How long does it take to receive my rework?

    We always do our best to get your pieces back to you as soon as possible, but reworks are still coming from a maker's hands and take time.  We ask that you please allow up to three weeks* for your ...