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  • Where is your studio located?

    Our studio is tucked away in the small Northwest town of La Conner, Washington, right on the Skagit Bay.  One thing we pride ourselves on at GLDN is the fact that we house every single facet of our...

  • Are your prices listed in USD?

    All prices on our website are displayed in USD, but it’s easy to make a purchase no matter where you live. Orders made outside the United States will be automatically charged in USD, and but you wi...

  • Where is my order?

    I have yet to receive a confirmation emailYou should receive a confirmation email after your purchase. If you have not received an email from us within an hour of purchase, it’s possible that there...

  • How do I change my shipping address?

    If you need to change your shipping address, please reach out to our Care Team with your order number and correct address as soon as possible. If your piece is still in production, we’ll get it up...

  • What payment methods do you accept?

    We want to make it as easy as possible for you to pay for your piece, so we accept a variety of payment methods. You can pay by: Credit or debit card  Apple Pay PayPal (or Venmo via PayPal)  When...

  • What do I do if I never received my order confirmation email?

    It’s possible that there was a typo in your email address, but we're happy to investigate. Please reach out to our Care Team with your full name and email address so we can resend your confirmation...

  • Can you leave a gift note for the recipient?

    Of course! Either leave a note at check out so one of our makers can handwrite it for you, or leave it blank and to write yourself. It’s a small notecard, so best to keep it about 60 characters or ...

  • Do you send a receipt in the package?

    Nope! We don’t include any order information in the packaging, so don’t worry—if you’re purchasing a gift for someone, all they’ll receive is their beautifully gift-wrapped, handmade jewelry. We do...

  • Gift Card FAQs

    Can I return a gift card? As long as it hasn’t been used yet, gift cards can be canceled and fully refunded. Unfortunately, we cannot refund partially used gift cards at this time.  Are gift cards ...

  • Do you gift wrap?

    All of our pieces are packaged perfectly for gifting! Please let us know at checkout if any one of your pieces is a gift and we will package it individually—otherwise, we try to be as eco-friendly ...