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GLDN

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  • Can I upgrade my shipping after I make a purchase?

    Due to COVID-19, we can no longer upgrade shipping after an order has been placed. If you need your order sooner, please contact our care team to cancel your current order and reorder with the appr...

  • Shipping and production times

    Since each and every piece we sell is handmade to order just for you, production time can vary from piece to piece. Click here to see our current estimated delivery times.        

  • What do I do if my piece is tarnished or breaks?

    Though lots of love and care goes into our jewelry to make sure it’s built to last, we know accidents happen—and for that reason, we’re happy to fix or replace any and all of our pieces for you. If...

  • What if my piece doesn't fit?

    If your piece isn't fitting perfectly, simply ship your piece back to us within 90 days of delivery and we will resize it free of charge. To resize your piece, simply fill out THIS FORM, send your ...

  • What can I exchange and how can I exchange it?

    We are happy to accept exchanges for any and all of our jewelry (yes–even personalized pieces!) within 90 days of delivery. To start this process, simply fill out THIS FORM, send your piece back to...

  • Summer Care Tips

    Summer tends to be harder on jewelry in general. Metal is more susceptible to tarnishing in humidity, chlorinated or saltwater, and exposure to sunscreen and sweat.  Take off your jewelry when pla...

  • What is 14k rose gold-fill?

    Rose gold-fill is gold-fill, except that copper is mixed with the alloy to give it its standout rosy hue. In other words, both 14k gold and 14k rose gold contain the same amount of gold—the only di...

  • What is "sterling silver?"

    If you’ve spent some time shopping for jewelry, chances are you’ve seen the term “sterling silver” and wondered what makes a piece “sterling" silver rather than “regular” silver. Silver is a softer...

  • Need a hand? Clasping A Bracelet Yourself

    As anyone who’s ever worn a bracelet knows all too well, trying to clasp them shut with one hand can be a pain. We’ve devised a highly advanced, foolproof method for clasping bracelets shut on your...

  • Measuring Necklace Length

    When choosing a chain length for necklaces, chains for bars, suspended discs and pendants are going to be slightly different. When measuring for a pendant necklace, you’re only measuring the actual...