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GLDN

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  • How long will it take to process my refund?

      lease allow up to 1-3 weeks after your package has been delivered for your refund to be processed, and let us know if there is any way we can help in the meantime. Once your package has been rece...

  • How long does it take to receive my resize/repair?

    We always do our best to get your pieces back to you as soon as possible, but reworks are still coming from a maker's hands and take time.  Check here for our estimated timelines.  Our Care Team wi...

  • How long does an exchange take?

    Once your package has been received at the studio and we have begun the exchange process, our Care Team will alert you via email. We strive to make sure customers get their replacement pieces as qu...

  • How do I update or cancel my order?

    At this time, we do not offer post-order changes. If you need to make a change after ordering, we ask that you cancel your order and place a new one. Your original purchase will be refunded. If you...

  • How do I change my shipping address?

    If you need to change your shipping address, please reach out to our Care Team with your order number and correct address as soon as possible. If your piece is still in production, we’ll get it up...

  • Where do you ship to?

    We ship worldwide. Though the usual transit time for international orders is between 6 and 8 weeks, please keep in mind that these times can vary greatly.  Please review your country’s customs and ...

  • Where is my order?

    Why haven’t I received an Order Confirmation email?You should receive a confirmation email after your purchase. If you have not received an email from us within an hour of purchase, it’s possible t...

  • How do I track my order?

    As soon as your order has shipped, we'll send you a confirmation. It will contain a hyperlinked tracking number that will allow you to track your shipment and estimated delivery date through the UP...

  • Can you stamp in foreign languages or using foreign alphabets?

    Most of our pieces are handmade using metal-die stamps, and we can stamp your piece in any language that uses the Latin alphabet. Though we don’t have any stamps for non-Latin alphabets, we are ab...

  • Will you replace lost pieces?

    We’re more than happy to replace lost jewelry for you at a discounted price, within a year of purchase. Just fill out THIS FORM to get this process started.  If you suspect your piece was lost in t...