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  • How do I update or cancel my order?

    If you need to make a change after ordering, we ask that you reach out to our Care Team to cancel your order and place a new one. Your original purchase will be refunded. If your order has already ...

  • How much will shipping cost?

    Shipping costs depend on where you live and how fast you want your piece shipped to you—in other words, it’s almost entirely up to you!Click here to see our current estimated delivery times and pri...

  • How long does an exchange take?

    Once your package has been received at the studio and we have begun the exchange process, our Care Team will alert you via email. We strive to make sure customers get their replacement pieces as qu...

  • Can I upgrade my shipping after I make a purchase?

    As long as your order has not yet shipped, upgrading is easy.  Follow this link and purchase the expedited shipping method of your choosing Shoot us an email (or send a chat, 8:00am-3:30pm PST M-F...

  • Why is my order taking so long?

    Because our jewelry is handmade to order by real people, this does mean that production time can vary and does not include weekends (because we believe real people deserve real weekends). Click her...

  • Summer Care Tips

    Summer tends to be harder on jewelry in general. Metal is more susceptible to tarnishing in humidity, chlorinated or saltwater, and exposure to sunscreen and sweat.  Take off your jewelry when pla...

  • What is 14k rose gold-fill?

    Rose gold-fill is gold-fill, except that copper is mixed with the alloy to give it its standout rosy hue. In other words, both 14k gold and 14k rose gold contain the same amount of gold—the only di...

  • What is "sterling silver?"

    If you’ve spent some time shopping for jewelry, chances are you’ve seen the term “sterling silver” and wondered what makes a piece “sterling" silver rather than “regular” silver. Silver is a softer...

  • Measuring Bracelets

    The best way to make sure your bracelet fits you just right is to take a measurement yourself! All you need is a piece of string and something to measure it with. Note: For a tighter fit, add ¼’’ t...

  • Need a hand? Clasping A Bracelet Yourself

    As anyone who’s ever worn a bracelet knows all too well, trying to clasp them shut with one hand can be a pain. We’ve devised a highly advanced, foolproof method for clasping bracelets shut on your...