A tangled chain is one of the most common ways for your piece to get damaged or break. The best ways to avoid tangling are as follows:
- Before putting your piece on, hold it in the air from one end, letting the other end dangle and spin until it stops moving and is no longer twisted. Be patient and let good ol’ gravity work its magic! If you're wearing a layered set, repeat this process with each piece, putting the longer pieces on first.
- Make sure your pieces' clasps are closed before storing it—this makes it much more difficult for the chain to twist or tangle in storage.
- Store it in as small a bag or container as possible, giving it less room to tangle.
If you do end up with a tangled chain, just remember: Don’t ever pull. Pulling will just help create or tighten a knot. Instead, follow these directions:
- Start by gently jiggling the chain to see if you can loosen the tangle.
- Use tweezers to grab one chain within the knot and slowly jiggle it to see if any parts open up. If they do, slide a pin into the gap and jiggle more from there.
- At this point, you should be able to slowly loosen up the tangled spot and work it enough to untangle it.
If you’ve tried the above and just can’t get it untangled, contact our Care Team about getting it sent back to us and we can do it for you. We’re always up for conquering a good tangle! You can find more information on reworking your piece here, and don't forget to check out these handy tips for making sure your piece gets back to us safe and sound!