Though we ship worldwide, we, unfortunately, don’t have much control over what happens to your package once it’s in the hands of the postal service, and especially once it enters customs.
Please review your country’s customs and duty policies prior to purchasing, as we are not liable for any fees or taxes your package may be subject to upon crossing the border. Though most packages go through customs without any additional charges, some countries will charge duty for international packages (and at differing rates!). Because of the largely differing and somewhat random nature of these duty fees across different countries, we are unable to accurately reflect them in our prices, so please be advised and read up on your country’s policies so your package arrives surprise-free!
Purchasing shipping with tracking if you need to send your piece back to our studio for any reason is also highly recommended—waiting for news about your piece is much less stressful when you can follow your package along its journey (We will cover the cost of sending back your piece after a rework or exchange and mark your package to avoid you being charged duty fees twice for the same purchase)! However, please keep in mind that if you order via USPS, they do not track packages once they leave the country. Don’t worry if your package seems to be stopped at a major US port such as Los Angeles—this usually means that it’s moving overseas.
Note: Though not common, packages held up at customs can be delayed for up to 45 days. Please understand and account for the possibility of delays when shipping internationally.