What do I do if my piece is tarnished or breaks?

Though lots of love and care goes into our jewelry to make sure it’s built to last, we know accidents happen—and for that reason, we’re happy to fix or replace any and all of our pieces for you. If you notice any issues with your piece -- such as excessive tarnishing or discoloration, a broken clasp or a loss of shape -- follow the guide below to send it back to us and we’ll get started on your repair as soon as we can.

Within 1 month of delivery: 

Orders delivered in the last 30 days within the US can click here to enter your order number + zip code and instantly download a free return label.

1-3 months after delivery: 

Fixing or replacement is free. Contact our team for a free return label. 

3-6 months after delivery: 

Fixing or replacement is free. Return postage paid by customer. 

6-12 months after delivery: 

We're happy to fix or replace the piece. We ask that you pay a fee to cover half the cost of the broken component of the piece. 

12+ months after delivery: 
We're happy to fix or replace your piece. We do ask that you pay a fee to cover the full cost of the broken component of the piece. 

Please contact our Care Team with your order number if you need a return label or any further help in getting your repair started, and check out this page full of helpful tips for making sure your piece gets back to us safely.

Our return address:

GLDN
Attn: Repair: Order #XXXX
P.O. Box 17
La Conner, WA 98257

Inside your package, please include a note with:

1. Your order number (#XXXXX)
2. Your contact information (name, email, return address, and phone number)
3. The details of your repair