If you need to send back an item to GLDN, please use these tips to ensure it arrives safely back to us:
1. Prepare Your Package Send your jewelry back in a bubble mailer (like this). No large boxes will be accepted by the post office. Leave all packaging materials out - only send back your jewelry piece in a plastic baggie.
2. Address Your Package US customers use the links below to download your free return shipping label.
International customers address your package:
GLDN Order #...... (if you do not know your order number, reach out to customer care)
539 N 3rd Street
La Conner, WA 98257
All packages must have a full name and order number clearly labeled on the outside of the package in order to be processed.
3. Drop It In The Mail US based GLDN Exchange credits are issued when the package is posted. Etsy and International Order Exchange credits are issued when the package is received and processed at our studio.
All refunds are issued when the package is received and processed at our studio.
Quick Tips for Packing and shipping
Please do not ship item in a box. Envelopes only please. Do not include the original GLDN box or any packaging material.
Send pieces secured in individual bags within the package for extra safety.
Be sure pieces are clasped together to avoid tangling.
Ship your package via your local postal service (USPS for U.S. customers).
We offer a six month warranty on all gold fill, rose gold and sterling silver jewelry. On solid gold pieces we offer a three year warranty. We are happy to recreate any piece that is under warranty that has broken, tarnished or lost its shape.