Tips for Sending Pieces Back

We’re sorry if your piece didn’t turn out exactly the way you’d hoped—but the least we can do is make shipping it back to us as easy as possible. Below, you will find some helpful tips for making sure your piece gets back to us as quickly as possible:

Quick Tips for Packaging:

• No need to send us the boxes or original packaging
• Send pieces secured in individual bags within the package for extra safety
• Be sure pieces are clasped together to avoid tangling
• Please send your piece back in a small envelope or bubble mailer

Quick Tips for Shipping:

• Purchase trackable shipping to better ensure a detailed timeline
• Be sure to send your package back via your local postal service (USPS for U.S. customers), as many services like FedEx and UPS can’t deliver to P.O. boxes
• If you’re using a self-service kiosk, please choose the parcel or package option rather than the letter option, even if you are shipping it back to us in a small envelope

If you have any other questions regarding alterations, exchanges, or the return process in general, our care team will be happy to help you in any way they can!