What items can I return and how do I return them?

We’re happy to accept returns for any and all of our pieces within 30 days of delivery. To return your piece and receive a refund, all you need to do is send your item back to us. 

For Domestic US Orders, click here to enter your order number and zip code to download a free return label.

Since our system doesn't currently support international return labels, orders delivered outside the US will have to cover their own postage to our studio:

GLDN
Attn: Resize: Order #XXXX 
P.O. Box 17
La Conner, WA 98257

Please include a note inside your return containing:

1. Your order number (#XXXXX)
2. Your contact information (name, email, and phone number)
3. The reason for your return

And don’t forget to check out these helpful tips for making the return process as smooth and easy as possible. We highly recommend purchasing shipping with tracking.

To see current turnaround times for returns, please see this article. 

Once your package has been received and your refund has been issued, our Care Team will alert you via email. Although your package might have been delivered according to the shipper, we might not yet have processed your return so please allow up to 3 business days for your refund to process.

If you'd like to exchange, adjust or alter your piece, we'd be happy to accommodate within 30 days of delivery. We offer free alterations, adjustments, and repairs within 6 months of delivery. Check out our instructions for alterations and adjustments and exchanges for more information.