Due to COVID-19, our production times were extended on April 30th to ensure the safety of our makers as they work from home. We appreciate your patience during this time.
We’ve created this table as an estimate, these dates are not guaranteed. This is designed to give you a good idea of when you should expect your package to arrive.
Please note: this does not apply to ‘Ready to Ship’ pieces which have faster arrival times, see here. Check out more frequently asked questions below.
Why did I only receive some of the items in my order?
Orders with multiple pieces may ship separately, but all items should ship within a week of your initial shipping confirmation. Although the shipping confirmation email shows every piece in your order,
it’s not reflective of what’s in your first package. If you get multiple shipments, you’ll receive a new tracking number for each package.
When will I know if my order has shipped?
You’ll get a shipping confirmation email from us once your pieces are on their way.
Why hasn't my package moved?
Keep an eye on the tracking link for a couple of days. If it still hasn’t moved, your local post office will have the best idea of where your package will be. Still don’t have an answer? Reach out to our Care Team.
I’ve emailed your team and haven’t got a reply yet.
Our current response time is 2-3 business days. We have a high volume of messages and we appreciate your patience while we answer every message in the order we receive them.