To check the estimated arrival time for each piece, click the “View Your Order” button in your Order Confirmation email - this will take you to your order status page:
Why did I only receive some of the items in my order?
Orders with multiple pieces may ship separately, but all items should ship within a week of your initial shipping confirmation. Although the shipping confirmation email shows every piece in your order,
it’s not reflective of what’s in your first package. If you get multiple shipments, you’ll receive a new tracking number for each package.
When will I know if my order has shipped?
You’ll get a shipping confirmation email from us once your pieces are on their way.
Why hasn't my package moved?
Keep an eye on the tracking link for a couple of days. If it still hasn’t moved, your local post office will have the best idea of where your package will be. Still don’t have an answer? Reach out to our Care Team.
I’ve emailed your team and haven’t got a reply yet.
Our current response time is 2-3 business days. We have a high volume of messages and we appreciate your patience while we answer every message in the order we receive them.