I have yet to receive a confirmation email
Normally you should receive a confirmation email after your purchase. If you have not received an email from us within an hour of purchase, it’s possible that there’s a typo in your email address. Please reach out to our Care Team with your full name, date of purchase, and what you ordered to find out more about where along in the process your piece is.
My order hasn't shipped yet
If you haven't received a shipping notification, it is likely that your order is still in production. Handmade takes time and each piece is made to order, so we do have significant production time. Once you see the result we think you’ll agree that it’s worth the wait!
Click here to see approximate production and shipping times for each type of our pieces. If your order is beyond the combined production and shipping timeframe, reach out to our Care Team and we'd be happy to look into this for you!
My order shipped, but I think something's gone wrong in transit
If you’ve received your shipping confirmation and your package is still moving according to your tracking number, please be patient, as sometimes the mail can be unpredictable! Let us know if your package stops moving for an unusual amount of time or if you have not received it after it is marked delivered and we will gladly investigate!