Why haven’t I received an Order Confirmation email?
You should receive a confirmation email after your purchase. If you have not received an email from us within an hour of purchase, it’s possible that there’s a typo in your email address. Please reach out to our Care Team with your full name, date of purchase and what you ordered to check the order status.
Why haven’t I received a Shipment Confirmation?
If you haven't received a shipping notification, it is likely that your order is still in production. Handmade takes time and each piece is made to order, so we do have significant production time. Once you see the result we think you’ll agree that it’s worth the wait!
Click here to see approximate production and shipping times for each type of our pieces. If your order is beyond the combined production and shipping timeframe, reach out to our Care Team and we'd be happy to check status.
My order has shipped, but I haven’t received it.
If you’ve received your shipping confirmation and your package is still moving according to your tracking number, please be patient as sometimes the mail can be unpredictable! Let us know if you haven't received a package after it's marked delivered or you experience an unusual delay.